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Product Overview
Our Intelligent Business Platform (IBP) powers several business process management solutions designed to streamline operations and enhance customer experiences. Below you'll find an overview of our core products that you'll be working on.
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Simple Send
Centralize, secure and track your customer correspondence.
Simple Send makes it easy to produce and deliver regular customer correspondences. Built on our secure and intuitive Intelligent Business Platform, it provides a streamlined PDF submission workflow that enables customer correspondence to be produced in our secure Ricoh production facility. Simple Send offers a seamless user experience and, as a cloud-based solution, empowers remote employees to work from anywhere.
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Delivery CTRL
Manage and track package logistics with real-time visibility.
Delivery CTRL leverages the Intelligent Business Platform to improve the efficiency of our on-site teams while delivering a consumer-grade experience for customers. It provides detailed visibility into the entire delivery flow throughout the chain of custody—from carrier drop-off to delivery to the final recipient or service point.
This solution creates a seamless experience with near real-time package tracking, delivery times, and customized delivery preferences. Delivery CTRL supports hybrid workspaces by allowing recipients to make last-minute decisions on where items should be delivered and even enables communication with our onsite teams. Additionally, it provides analytics through Insights Central, offering valuable data on delivery trends, carrier performance, and real-time SLA conformance.
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Cashflow CTRL
Optimize payment processes and reduce working capital.
Cashflow CTRL speeds up paper check processing through Ricoh's highly trained managed services, delivered in a secure Ricoh facility and powered by cutting-edge capabilities. This solution helps organizations optimize their payment processes and reduce working capital requirements.
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Intelligent Delivery Services (IDS)
Digitally transforms inbound communications for anywhere access.
Intelligent Delivery Services streamlines the intake and delivery of inbound communication, regardless of where employees are working. Mail is opened, scanned, and metadata identifying both sender and recipient is extracted. This automated process ensures communication is delivered digitally to the right person, in the right format, the first time—reducing lost or delayed mail. IDS provides an audit trail and gives mobile and remote workers instant access to information from anywhere at any time.
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Claims Management
Automate document intake for faster claims processing.
Claims Management automates the inbound claims intake process across digital and physical channels. This unified solution delivers efficiency gains, data accuracy, and information security for various insurance claims—including health, life, workers compensation, and property and casualty.
Each claim is converted to images, data is extracted and validated, and business rules are applied before being released to the insurance company. The result is improved member/policyholder engagement, enhanced efficiency, stronger security, reduced clerical errors, and lower operational costs.
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Capture & Conversion
Connect workers with essential documents wherever they are.
Capture & Conversion enables organizations to connect workers with essential hard copy documents stored in corporate offices or offsite locations. Ricoh captures and digitizes both archived and active documents for backfile or day-forward conversion, making them readily accessible. This solution offers actionable analytics to help understand organizational information and how to effectively share it with process owners.
🚧 Note: For more detailed information about our Business Process Management offerings, visit our BPM Offerings page.